We work very hard to address every customer's concerns. However, we do not stock any of our shoes. We create so many designs and each one currently has 27 sizes that are available that we do not have the capability to store that many shoes. Additionally, we are constantly rotating and retiring designs so it is not financially feasible to maintain an inventory.
To best way to serve our customers and provide a reasonable return policy, there are several situations that a customer may request a return and or replacement.
Please DO NOT refuse a package or send your purchase back to the print shop or manufacturer. This will VOID your refund if a refund is applicable.
- After a customer receives their order, if there is a product defect or workmanship issue, after receipt of photographic evidence (picture) of the defect, we will promptly order a replacement for the item in question. At our discretion, we will determine whether the customer is required to return the product or not.
- If the shoe size is an issue, we will work with the customer to get a replacement shoe ordered for them. We will replace the next shoe up or down from the shoe size ordered (depending on whether the next size is a 1/2 size or full size difference). However, if the replacement size request is more than the next size up or down from what was ordered, we will not provide a replacement.
- There will be no returns or refunds if the customer decides after receiving their order, that they want to return the order for a different design or request a refund because they no longer want what they ordered.